Consumer Involvement

A Guide to Consumer Involvement was developed by the Consumer Advisory Committee (CAC) of the New York State Department of Health to assist programs and consumers throughout New York State in the creation and improvement of methods to involve consumers in HIV/AIDS health care programs and, ultimately, improving the quality of HIV health care provided by those programs. 

About this work

The HEALTHQUAL model for quality management evovled from decades of work in New York State beginning in 1992 as a government-led program for the New York State Department of Health to ensure quality of care for people living with HIV in New York State, the first of its kind in the world. This model was adapted nationally through the Health Resources and Services Administration HIV/AIDS Bureau as HIVQUAL-US and the National Quality Center (NQC), and subsequently applied globally for PEPFAR as HEALTHQUAL.

Since 1992, a diversity of resources have been developed as part of this work - for use in New York, throughout the US and globally. 

A Guide to Consumer Involvement is a product of that work and HEALTHQUAL's previous institutional relationships in New York State.